Customer Experience Marketing Manager in Buffalo, NY

Customer Experience Marketing Manager Job Description

The customer experience marketing manager is a data-driven position on marketing teams. These professionals manage and oversee the mapping of all processes aimed at the customer journey, including direct web traffic, inbound inquiries, television, print and digital media, and channels such as social media, mobile and geotagging. Customer experience marketing managers must be versatile and flexible in their outlook and willing to embrace several marketing disciplines to help the company create positive interactions with customers. Employers often prefer candidates who have a strong understanding of the company’s business and market.

Typical customer experience marketing manager duties:

Developing personalization strategies based on analysis of data to pursue new clients and better manage existing relationships

Supervising implementation of all customer relationship strategies

Working with support teams to analyze data from multiple sources with the goal of building better relationships with customers

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Experience Marketing Manager in Buffalo, NY

54698 - 82280

25th percentile

54698

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

68723

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

82280

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

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25th percentile

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75th percentile

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