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    Strategic priorities for 2025

    Administrative and customer support leaders shared what they’re focusing on this year: Customer satisfaction Quality assurance Technology upgrades or integration Cybersecurity and data privacy Data analytics for performance management Improving time to resolution
    Budget
    constraints for
    headcount
    Outdated
    technology
    Skills gaps
    on the team
    Cross-
    functional
    collaboration
    Change
    management
    Budget
    constraints for
    headcount
    Outdated
    technology
    Skills gaps
    on the team
    Cross-
    functional
    collaboration
    Change
    management

    Support roles are expanding

    Administrative and customer support roles are transforming into hybrid positions with broader responsibilities. For administrative staff, these duties include project management, budgeting, HR functions and driving employee engagement, while customer support leaders seek the ability to confidently navigate customer data.
    52% of administrative and customer support leaders reported skills gaps within their department, and 51% said the impact of those gaps has increased in the past year. Administrative
    duties
    Customer
    service and
    call center
    Office
    services
    Management Administrative
    duties
    Customer
    service and
    call center
    Office
    services
    Management

    Want to know more about the hiring market?

    Our Labor Market Overview puts the latest reports from the Bureau of Labor Statistics in context. Get key employment trends, including job openings, unemployment and turnover, as well as our analyses of job posting data and the overall job market. Get the latest info
    Almost all administrative and customer support leaders plan to add new staff or at least maintain headcounts to deliver on top business priorities. Yet 83% said it’s challenging to find skilled talent in the current market. of administrative and customer support leaders are hiring for new permanent positions. of administrative and customer support leaders are hiring for new permanent positions.

    are hiring only for vacated permanent positions. are hiring only for vacated permanent positions.

    Hiring plans for 2025: contract professionals

    53% of administrative and customer support leaders said they’re increasing their use of contract talent. They also shared the difficulties they’re having finding these professionals. Meeting candidates’ pay expectations Finding candidates who align with corporate culture Difficulty assessing skills and experience Lack of skilled candidates

    Administrative and customer support professionals in highest demand

    The following positions are in the top 25% of administrative and customer support roles in demand, according to an analysis of thousands of job postings and Robert Half placements: Administrative assistant Customer experience specialist Customer service specialist Data entry specialist Executive assistant Front desk coordinator Office specialist Project assistant/coordinator Property management assistant Receptionist Article: Learn more about the top roles in demand

    At Robert Half, we know talent

    Our mission: Bringing great companies and skilled talent together to help build successful businesses and rewarding careers. Innovation and high ethical standards have taken us from a small operation to the world’s largest specialized talent solutions and business consulting firm with offices across the globe. Hire Talent Schedule a walk-through Looking for a job? Search jobs now
    The surveys cited were developed by Robert Half and conducted by an independent research firm. Results may not total 100% due to rounding or allowing for multiple responses. Respondents included executives, hiring managers and workers from small (10-99 employees), midsize (100-999 employees) and large (1,000+ employees) businesses in private, publicly listed and public sector organizations across the U.S. Over 6 million new positions from more than 8,000 independent job boards and company websites, including 100,000+ placements from Robert Half, are represented in our analyses of in-demand roles. This dataset includes roles across the finance and accounting, technology, marketing and creative, legal, administrative and customer support, healthcare support, and human resources professions.