Customer Service Specialist

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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About Time
Answering Inbound Calls
Benefit Functions
Billing Functions
CRM
Claim Administration
Complaint Handling
Computer Programs
Customer Satisfaction
Customer Service
Salary for Customer Service Specialist
36000 - 44750
25th percentile
36000
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
40000
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
44750
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50250 55000 64500 Account Manager 43000 52250 65750 Senior Customer Service Specialist 40000 46000 51750 Customer Experience Specialist 37250 46750 55250 Call Center Lead 54500 60250 69750 Call Center Specialist 34750 37750 47750

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