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Call Center Specialist

Call Center Specialist Job Description

Call center specialists serve as the first point of contact for customers, delivering prompt, courteous and solution-focused support across inbound and outbound channels. These professionals handle a wide range of inquiries, resolve issues efficiently and contribute to a positive customer experience. Call center specialists work closely with internal teams to ensure service consistency and customer satisfaction.

Typical call center specialist duties:

Respond to customer inquiries via phone, email or chat with professionalism and accuracy Resolve product, service and account-related issues in a timely manner Document customer interactions and maintain accurate records in CRM systems Follow call scripts and service protocols to ensure consistent communication Escalate complex issues to supervisors or specialized departments as needed Meet or exceed performance metrics, including call handling time and customer satisfaction scores Provide feedback on recurring issues and suggest process improvements Stay up to date on product knowledge, company policies and service procedures Ensure compliance with call center standards, data privacy regulations and quality assurance guidelines

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Salary for Call Center Specialist
34750 - 47000
Low
34750
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
39500
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
47000
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Customer Success Manager 67000 78000 89000 Customer Service Manager 57000 69250 81250 Account Manager 45250 55000 68500 Customer Experience Specialist 39250 48000 57250 Senior Customer Service Specialist 42000 48000 54750 Customer Service Specialist 38500 42000 48500 Senior Order Entry Specialist 40500 45000 51250 Order Entry Specialist 37500 39500 42000

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.