Call Center Specialist

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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ADP - Financial Services
About Time
Answering Inbound Calls
Avaya CMS
CRM
Call Center Operations
Communication
Complaint Handling
Customer Satisfaction
Customer Service
Salary for Call Center Specialist
34750 - 47750
25th percentile
34750
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
37750
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
47750
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50250 55000 64500 Account Manager 43000 52250 65750 Senior Customer Service Specialist 40000 46000 51750 Customer Service Specialist 36000 40000 44750 Customer Experience Specialist 37250 46750 55250 Call Center Lead 54500 60250 69750

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