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    Senior Customer Service Specialist

    Senior Customer Service Specialist Job Description

    Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

    Looking for a senior customer service specialist or a senior customer service specialist job?

    Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can help you with your Senior Customer Service Specialist staffing needs.
    Salary for Senior Customer Service Specialist
    40250 - 52000
    25th percentile
    40250
    The candidate is new to the role and building the needed skills, experience and autonomy.
    50th percentile
    46750
    The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
    75th percentile
    52000
    The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
    Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50500 56500 65000 Account Manager 43500 53000 66500 Customer Experience Specialist 37750 47250 55750 Customer Service Specialist 36500 40500 45250 Call Center Specialist 34750 38000 48000 Explore More Salaries

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