Senior Customer Service Specialist

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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About Time
Answering Inbound Calls
Benefit Functions
Billing Functions
CRM
Claim Administration
Complaint Handling
Computer Programs
Customer Satisfaction
Customer Service
Salary for Senior Customer Service Specialist
40000 - 51750
25th percentile
40000
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
46000
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
51750
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50250 55000 64500 Account Manager 43000 52250 65750 Customer Service Specialist 36000 40000 44750 Customer Experience Specialist 37250 46750 55250 Call Center Lead 54500 60250 69750 Call Center Specialist 34750 37750 47750

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