Customer Experience Specialist

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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About Time
CRM
Cloud Technologies
Customer Account
Customer Satisfaction
Customer Service
Customer success
Database
EO/IR systems
Implement Strategies
Salary for Customer Experience Specialist
37250 - 55250
25th percentile
37250
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
46750
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
55250
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50250 55000 64500 Account Manager 43000 52250 65750 Senior Customer Service Specialist 40000 46000 51750 Customer Service Specialist 36000 40000 44750 Call Center Lead 54500 60250 69750 Call Center Specialist 34750 37750 47750

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