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    Customer Experience Specialist

    Customer Experience Specialist Job Description

    Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

    Looking for a customer experience specialist or a customer experience specialist job?

    Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can help you with your customer experience specialist staffing needs.
    Salary for Customer Experience Specialist
    37750 - 55750
    25th percentile
    37750
    The candidate is new to the role and building the needed skills, experience and autonomy.
    50th percentile
    47250
    The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
    75th percentile
    55750
    The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
    Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50500 56500 65000 Account Manager 43500 53000 66500 Senior Customer Service Specialist 40250 46750 52000 Customer Service Specialist 36500 40500 45250 Call Center Specialist 34750 38000 48000 Explore More Salaries

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