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Customer Experience Specialist

Customer Experience Specialist Job Description

Customer experience specialists are dedicated to enhancing customer interactions. They serve as the voice of the customer, working across departments to ensure satisfaction, resolve issues and improve service standards. This role is essential for building loyalty, driving retention and creating a seamless customer journey.

Typical customer experience specialist duties:

Serve as the primary point of contact for customer inquiries, feedback and support requestsResolve customer issues promptly and professionally through phone, email, chat or social mediaMonitor customer satisfaction metrics and identify areas for improvementCollaborate with internal teams to streamline processes and enhance the customer experienceDocument customer interactions and maintain accurate records in CRM systemsAnalyze customer feedback and trends to recommend service enhancementsSupport onboarding and training initiatives to ensure consistent service standardsAdvocate for the customer by sharing insights and suggestions with leadership

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Salary for Customer Experience Specialist
39250 - 57250
Low
39250
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
48000
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
57250
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Customer Success Manager 67000 78000 89000 Customer Service Manager 57000 69250 81250 Account Manager 45250 55000 68500 Senior Customer Service Specialist 42000 48000 54750 Customer Service Specialist 38500 42000 48500 Call Center Specialist 34750 39500 47000 Senior Order Entry Specialist 40500 45000 51250 Order Entry Specialist 37500 39500 42000

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.