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Job Posting: Business Development Support Specialist

Are you a proactive professional with strong communication skills and a passion for driving customer satisfaction and retention? We’re seeking a Business Development Support Specialist to join our team focused on supporting business development and achieving customer retention goals. This role involves close collaboration with customers, trade allies, and internal departments to deliver tailored solutions that meet our customers' needs.

As an integral part of the team, you’ll lead inside sales efforts, engage in customer retention calls, and deliver timely, results-oriented solutions. If you’re motivated to positively influence customer decisions and enjoy providing exceptional support in a collaborative environment, we want to hear from you!

Key Responsibilities:

Accurately receive, review, and process rebate applications in compliance with program guidelines.
Maintain accurate data entry for rebate applications within company systems.
Provide outstanding customer service by addressing inquiries and resolving issues to ensure a positive experience for applicants.
Handle customer billing concerns, corrections, and final invoice reviews, ensuring timely and accurate updates to records.
Execute creative solutions to meet the unique needs of customers, ensuring long-term satisfaction and retention.
Manage inbound and outbound communication for service, sales, marketing, and other customer-related inquiries.
Help execute marketing efforts to engage customers and support retention goals.
Collaborate with internal partners and external stakeholders to solve issues and ensure processes are followed correctly.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

1000 results for Customer Experience Specialist

Customer Experience Specialist Job Posting: Business Development Support SpecialistAre you a proactive professional with strong communication skills and a passion for driving customer satisfaction and retention? We’re seeking a Business Development Support Specialist to join our team focused on supporting business development and achieving customer retention goals. This role involves close collaboration with customers, trade allies, and internal departments to deliver tailored solutions that meet our customers' needs.As an integral part of the team, you’ll lead inside sales efforts, engage in customer retention calls, and deliver timely, results-oriented solutions. If you’re motivated to positively influence customer decisions and enjoy providing exceptional support in a collaborative environment, we want to hear from you!

Customer Experience Specialist We are offering a short term contract employment opportunity for a Customer Experience Specialist based in Beaverton, Oregon. This role will primarily revolve around customer service within a call center environment, and will encompass a range of responsibilities from data entry to complaint resolution. Responsibilities:• Handle consumer inquiries through various channels such as email, phone, or written letters.• Efficiently input and maintain consumer information in the relevant database.• Assist in the distribution of investigation requests pertaining to product quality reports from consumers.• Provide support for administrative tasks, including the completion of various documents and forms.• Prepare reports related to consumer affairs for various stakeholders.• Monitor and manage consumer accounts, taking necessary action when required. • Utilize your skills in answering multi-line phone systems and typing at a speed of 45-60 WPM for efficient communication and data entry.

Customer Experience Specialist We are in search of part-time Customer Experience Specialists to join our team in the telecommunications industry based in Lawrence, Kansas, United States. The chosen candidate will play a crucial role in handling customer interactions, maintaining customer records, and providing exceptional service to our clientele.*4-6 weeks, every 3 months. *Shift times can vary from 7am-5pm and split shifts *Typically, Tuesday-Thursday, sometimes Monday or Friday's Responsibilities:• Accurately handle incoming calls and direct customers to the appropriate virtual meeting room • Ensure strict attention to detail in verifying customer information such as last name, first name, conference ID, and company name • Utilize computer programs and CRM systems to maintain accurate customer records • Actively monitor customer accounts and respond to any issues or inquiries • Assist customers by providing comprehensive support and solutions to their inquiries • Ensure all customer interactions are processed efficiently and effectively.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Customer Service Specialist – We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This position is based in Falls Church, Virginia and you will be working on-site Monday to Friday.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Customer Service Specialist Robert Half is thrilled to offer an opportunity for a skilled Customer Support Specialist to join a dynamic non-profit organization. If you're looking to make a difference while using your communication skills to help a meaningful cause, we’d love to hear from you! As a Customer Support Specialist, your role will include:<ul><li>Providing exceptional service and support to customers via phone and email</li><li>Addressing inquiries about products, services, and account details in a professional and timely manner</li><li>Assisting clients with troubleshooting and resolving issues related to their accounts</li><li>Collaborating with internal teams to ensure customer satisfaction and smooth service delivery</li><li>Updating and maintaining customer records accurately in the system</li><li>Ensuring that each interaction aligns with the non-profit’s mission and values</li></ul>

Customer Success Specialist We are offering a contract-to-hire employment opportunity for a Customer Solutions Specialist near Little Falls, New Jersey. The selected candidate will be responsible for various administrative tasks within a customer-focused environment. Responsibilities:• Provide assistance to customers, addressing their inquiries with a pleasant demeanor.• Manage and organize files and customer records for efficient data retrieval.• Facilitate the packaging and labeling of educational materials for shipment.• Handle inbound telephone calls, ensuring excellent customer service.• Carry out administrative tasks such as the administration of continuing education credits and notifications.• Perform accurate and efficient data entry of customer order information into the database.• Contribute to team efforts by accomplishing related tasks as needed.• Leverage computer skills to manage database and email applications effectively.• Utilize problem-solving skills to address and resolve customer issues promptly.• Assist in test grading and processing, ensuring accuracy and efficiency.

Call Center Specialist THIS IS AN ONSITE POSITION MONDAY - SATURDAY SHIFTS We are adding to our team a Call Center Specialist, based in Federal Way, Washington. This role will involve providing exceptional customer service, addressing customer needs, and enhancing our service delivery system. The role requires handling both incoming and outgoing calls, resolving diverse issues, and guiding customers through various processes. Responsibilities: • Efficiently handle incoming customer calls regarding processes and service inquiries, and address any concerns they may have.• Make outgoing calls to customers to gather additional information, provide appointment reminders, or offer assistance with form completion.• Address and resolve issues related to backgrounds, i9's, finger printing, training, and provide information on specialized services.• Guide customers through necessary processes in accordance with guidelines, and escalate problems to the appropriate teams when necessary.• Maintain strict confidentiality and compliance with all regulations and policies regarding customer information and data privacy.• Document all call information in the customer relationship management (CRM) system according to standard operating procedures.• Develop a deep understanding of healthcare programs, practices, and services.• Uphold excellent customer service techniques, demonstrating patience and empathy toward a diverse customer population.• Provide feedback to enhance the overall customer experience.• Accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments.

Client Services Specialist We are seeking a Client Services Specialist to join our team in the IT Software industry, located in Hartland, Wisconsin. This role provides a contract to employment opportunity, where you will be involved in processing customer applications, maintaining customer records, and resolving customer inquiries. Responsibilities: • Coordinate with internal teams to understand requirements and liaise with external vendors for execution. • Review and confirm details on production plans in collaboration with internal teams and vendors. • Create comprehensive job layouts and purchase orders. • Organize the internal job approval process. • Engage with multiple departments and partners for follow-ups to ensure the completion of production items. • Detail the production process, ensuring the status of the operation is easily accessible and transparent. • Acquire a comprehensive understanding of internal software systems. • Manage and review reports to monitor the progress of projects and production jobs. • Provide exemplary customer service. • Perform data entry and order entry tasks. • Handle email correspondence with efficiency and professionalism.

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Customer Success Specialist We are offering a contract to permanent employment opportunity for a Customer Success Specialist in the Greenhouse industry, located in Kalamazoo, Michigan, United States. As a Customer Success Specialist, you will be tasked with a variety of duties related to customer service, including managing customer inquiries and maintaining accurate records. This role is 100% onsite, M-F 8am-5pm, in the spring, you will have the ability to work overtime- working on Saturdays as well as Monday-Friday. This is an hourly role. Responsibilities:• Efficiently and accurately process customer credit applications • Keep customer credit records up-to-date and accurate • Monitor and manage customer accounts and take appropriate actions when necessary• Respond and resolve customer inquiries in a timely manner • Use ADP - Financial Services software for various tasks • Utilize Avaya CMS for customer management • Operate various computer programs to assist in job functions• Use CRM and Epic Software to manage customer relationships and information • Answer inbound calls from customers promptly and professionally • Assist customers in understanding and utilizing benefit functions • Handle billing functions appropriately and accurately.

Customer Account Specialist Job Title: Customer Support SpecialistLocation: John Deere Financial, working remotely but must live locally to support onsite needsSchedule: 1st shift, 40 hours per weekWork Hours: Between 6:55 AM and 6:05 PM (Central Time)Overtime: Allowed but not mandatory If you’re looking to join a dynamic team where you can make a positive impact while developing your skills, apply today! Position Overview:As a Customer Support Specialist, you will play a critical role in supporting our delinquent customers across all products. Your main responsibility will be to identify customer issues and take action by educating, motivating, and resolving delinquent accounts while maintaining customer relationships. Key Responsibilities:• Use telephone negotiation techniques to build and maintain relationships with customers, dealers, and the company.• Review payment history and account information to determine solutions.• Update and confirm debtor information accurately.• Negotiate payment plan modifications in accordance with established policies and procedures.• Administer collection efforts within federal and state regulations, as well as company policies.• Assist with resolving account issues, including misapplied cash, and escalate problem accounts to supervisors when necessary.• Skilled communicator who excels in both verbal and written interactions, thrives in problem-solving, and enjoys collaborating in a global team environment.

Customer Support / Escalation Specialist Are you passionate about delivering exceptional customer experiences and solving challenging issues? Do you thrive in dynamic environments where every interaction counts? We are looking for a Customer Service / Escalation Specialist to join a local organization and serve as the critical link between customers and their support solutions. In this role, you will handle escalated customer concerns, identify root causes, and collaborate with internal teams to deliver timely resolutions—all while ensuring client satisfaction remains a top priority. Key Responsibilities:<ul><li>Serve as the go-to expert for resolving complex or escalated customer concerns.</li><li>Investigate and identify root causes of customer issues, ensuring a thorough and efficient resolution.</li><li>Provide exceptional service to customers, demonstrating empathy, professionalism, and active listening to understand their needs.</li><li>Maintain strong communication throughout the process, keeping customers informed with accurate updates and timelines.</li><li>Work closely with internal teams, including Quality Assurance, Operations, and Leadership, to drive effective solutions for escalated issues.</li><li>Provide feedback to teams on recurring issues and recommend potential process improvements.</li><li>Accurately document customer interactions, resolutions, and trends using [insert CRM/tool used].</li><li>Provide insights and analyze patterns from escalated cases to inform the development of long-term solutions.</li><li>Anticipate customer needs by understanding pain points and suggesting practical remedies to enhance their experience.</li><li>Identify and escalate critical issues to management as necessary.</li></ul>

Collections Specialist We are offering a contract to hire employment opportunity for a Collections Specialist in Fairfax, Virginia. This role involves customer service and collections support in an office setting. The ideal candidate will have a strong understanding of customer service and collections processes, with a willingness to learn and adapt in a fast-paced environment. You will be working onsite Monday to Friday. Responsibilities: • Engage in customer service activities and resolve customer inquiries. • Monitor customer accounts and take necessary actions to ensure timely payments. • Follow-up with customers who are past due on their payments through phone calls and emails. • Maintain accurate records of customer credit applications and accounts. • Update customer accounts and perform data entry tasks as needed. • Send out notices to customers via email, voicemail, and mail. • Utilize MS Office to accomplish tasks and manage customer data. • Ensure compliance with regulations and maintain a high level of professionalism. • Adapt to the fast-paced environment and manage multiple tasks effectively. • Learn and implement new processes or procedures as required by the role.

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Account Specialist We are offering a permanent employment opportunity for an Account Specialist in Juno Beach, Florida. This role will primarily involve account management for commercial, industrial, national, and government customers. The successful candidate will also handle customer requests and complaints, interface with vendor partners and management, and perform other customer support tasks such as processing claims and resolving contractor invoices. Responsibilities: • Serve as a primary contact point for customers, ensuring exceptional support and effective problem resolution. • Handle various customer requests and complaints, and interface with vendor partners and management to resolve them. • Manage each issue to a resolution while providing clear communication and expectations. • Gain an in-depth understanding of the residential solar financing industry and apply this knowledge to answer any questions and solve problems that our customers may have. • Collaborate closely with other departments to escalate and resolve complex technical issues promptly. • Become a knowledge resource and an escalation point for our customers. • Provide solutions to problems while educating and training our customers. • Document customer interactions with accurate and detailed interaction logs. • Work with team members, supervisors, and management to adhere to quality standards and achieve service level goals. • Proactively escalate potential issues or anomalies to management. • Identify and recommend improvements to our internal processes.

Member Support Specialist 2 We are on the lookout for a Member Support Specialist based in Plano, Texas. This position involves managing daily operations, handling customer service tasks, and utilizing various tech tools to ensure smooth and efficient workplace operations. Responsibilities:• Serve as a primary contact for employees and visitors, ensuring a welcoming and seamless experience • Handle inquiries and provide assistance related to workplace services and amenities • Manage check-in procedures and provide necessary information to enhance visitor experience • Utilize tools like G Suite for effective communication, documentation, and calendar management • Track workplace-related requests and issues through Jira • Collaborate with security and onsite management to address maintenance, deliveries, and other operational needs • Coordinate calendars for meetings, events, and appointments to ensure effective use of shared spaces

Customer Service Representative Job Overview:We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative We are seeking a Customer Support Specialist to join our client's team in the Chemicals Manufacturing industry. As a Customer Support Specialist, you will be the primary contact for customer inquiries and will be expected to maintain a high level of customer satisfaction and service. This role offers a contract to permanent employment opportunity and involves handling various tasks related to customer service and account management. Responsibilities: • Provide excellent customer service by responding to and resolving customer inquiries in a timely and detail oriented manner. • Engage in full-service client transactions in accordance with company standards, policies, and procedures. • Utilize advanced Microsoft Office skills and multiple computer systems and applications to find information and resolve issues. • Manage customer accounts, including handling cash and other daily transactions. • Process complex transactions and conduct extensive research to address complex customer inquiries. • Listen attentively to customer cues to actively solve problems with grace and integrity. • Use Cloud Technologies, CRM, and Database tools to maintain accurate customer records and ensure customer satisfaction. • Interact effectively with internal and external partners and clients/customers. • Leverage skills in Microsoft Excel and other tools to perform duties efficiently. • Contribute to the success of the team by improving and delivering personalized service based on individual customer needs.

Customer Service Representative Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li>Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Collaborate with sales personnel to enhance customer service</li><li>Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements</li><li>Conduct research to resolve issues related to mis-shipments, financial matters, and device history</li><li>Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments</li><li>Fulfill orders for stock products and accessories</li><li>Undertake special projects as assigned.</li></ul>

Collections Specialist We are seeking a Collections Specialist for our IT Software team based in Charleston, South Carolina. In this role, you will be working closely with customers and internal teams, focusing on managing customer accounts and ensuring their alignment with our financial policies. Responsibilities: • Engage with customers via telephone, mail, or fax to understand the reasons for overdue payments and strategize to secure them. • Participate actively in a phone queue system, addressing customer queries and concerns. • Keep a detailed record of the collection status for each customer and the efforts made to secure the payments. • Issue and apply credits to customer accounts following established procedures. • Collaborate with internal teams to resolve customer inquiries effectively. • Regularly report on collection results on a daily and weekly basis. • Direct customer disputes to the appropriate channels promptly and efficiently. • Utilize commercial collections and customer service skills to enhance the customer experience and ensure smooth operations.

CW - Payment Operations Specialist I We are offering a long-term contract employment opportunity for a Payment Operations Specialist I in Richmond, Virginia. In this role, you will work in the financial industry, specializing in electronic payments. You will be expected to have a basic understanding of ACH networks and a general knowledge of the Nacha Operating Rules and Guidelines. Your main duties will involve processing customer applications, maintaining customer records, and resolving customer inquiries in a timely and efficient manner. Responsibilities: • Handle customer inquiries regarding electronic payments through various communication channels such as phone and email • Process ACH files and manage suspended files • Balance GL's/accounts related to ACH settlement • Conduct research and error resolution for inbound/outbound ACH • Maintain accurate customer credit records and perform account or system level maintenance as it relates to ACH products and services • Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures and Nacha Operating Rules and Guidelines • Provide support for daily processing of wholesale business banking and consumer payment systems • Contribute to the development and improvement of all processes, objectives of the team and business • Communicate frequently with internal and external customers, prioritizing the delivery of an excellent experience using strong verbal and written communication skills • Provide high degree of professionalism and confidentiality in handling and having access to sensitive information

Customer Service Representative We are accepting applications for the position of a Customer Service Representative with our client based in Houma, Louisiana. This role involves working in a call center environment where you will be tasked with managing customer inquiries and maintaining customer records. The position offers a short-term contract to full time employment opportunity. Responsibilities:• Handle incoming calls from customers, providing prompt and efficient service• Ensure accurate data entry and maintenance of customer records• Use Microsoft Excel and Word to manage and document customer interactions• Provide assistance to customers through email correspondence, ensuring their queries are resolved• Make outbound calls to customers as required, ensuring customer satisfaction• Process order entries in a timely and accurate manner• Schedule appointments as per customer requests• Monitor customer accounts and take necessary actions as required• Uphold the highest level of customer service at all times• Maintain a detail-oriented demeanor while handling customer queries

Senior Customer Service Representative We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply. Key Responsibilities: Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally. Process customer orders, returns, and exchanges accurately and efficiently. Maintain detailed and accurate records of customer interactions in the CRM system. Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences. Assist in training and mentoring entry level customer service representatives. Monitor and track customer service metrics to ensure service quality and efficiency. Escalate complex customer concerns to management as needed. Stay updated on company products, policies, and industry trends to provide accurate information to customers.

Customer Service Representative We are in search of a part-time (20 hours per week) Customer Service Representative to become a part of our team located in the City of Industry, California. This role will involve a wide range of tasks such as handling customer inquiries, processing applications, maintaining customer records, and monitoring accounts. This position offers a contract to permanent employment opportunity. Responsibilities: • Engage in both inbound and outbound calls, ensuring a high level of customer service• Accurately process customer credit applications • Maintain and manage customer accounts • Enter orders into the system accurately • Ensure accurate and up-to-date customer credit records• Handle email correspondence with customers effectively• Use Microsoft Excel and Word for various tasks • Schedule appointments as required • Contribute to account management tasks • Adapt to the use of customer ERP software, willingness to learn if not familiar with the system.

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