Customer Experience Marketing Manager in Tampa, FL

Customer Experience Marketing Manager Job Description

The customer experience marketing manager is a data-driven position on marketing teams. These professionals manage and oversee the mapping of all processes aimed at the customer journey, including direct web traffic, inbound inquiries, television, print and digital media, and channels such as social media, mobile and geotagging. Customer experience marketing managers must be versatile and flexible in their outlook and willing to embrace several marketing disciplines to help the company create positive interactions with customers. Employers often prefer candidates who have a strong understanding of the company’s business and market.

Typical customer experience marketing manager duties:

Developing personalization strategies based on analysis of data to pursue new clients and better manage existing relationships

Supervising implementation of all customer relationship strategies

Working with support teams to analyze data from multiple sources with the goal of building better relationships with customers

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Experience Marketing Manager in Tampa, FL

59670 - 89760

25th percentile

59670

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

74970

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

89760

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

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82620

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80580

101235

121125

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82110

96390

117555

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78795

94860

113475

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68085

81600

98175

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94095

113730

132855

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60435

70635

86190

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54570

65025

83130

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97155

108885

131580

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62475

79305

100725

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58140

69615

88995

Event Manager

55335

65790

78540

Event Coordinator

44115

51000

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