Call Center Lead Salary in Chicago, IL | Robert Half

Call Center Lead in Chicago, IL

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

Looking for a call center lead or a call center lead job in Chicago?

Search for Call Center Lead jobs in Chicago, IL or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your senior call center specialist recruitment needs in Chicago.
Microsoft Excel
Spreadsheets
CRM
Microsoft Word
Microsoft Outlook
Customer Service
Training
Sales
Procedures
Operations
Salary for Call Center Lead in Chicago, IL
67580 - 86490
25th percentile
67580
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
74710
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
86490
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 62310 68200 79980 Account Manager 53320 64790 81530 Senior Customer Service Specialist 49600 57040 64170 Customer Service Specialist 44640 49600 55490 Customer Experience Specialist 46190 57970 68510 Call Center Specialist 43090 46810 59210

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology. Find your next hire