Call Center Specialist in Chicago, IL

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

Looking for a call center specialist or a call center specialist job in Chicago?

Search for Call Center Specialist jobs in Chicago, IL or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your call center specialist recruitment needs in Chicago.

Microsoft Excel

CRM

Microsoft Word

Spreadsheets

Microsoft Outlook

Customer Service

Answering Inbound Calls

Inbound Outbound Calls

Phone Presenc

Office Functions

Salary for Call Center Specialist in Chicago, IL

43090 - 59210

25th percentile

43090

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

46810

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

59210

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

62310

68200

79980

Account Manager

53320

64790

81530

Senior Customer Service Specialist

49600

57040

64170

Customer Service Specialist

44640

49600

55490

Customer Experience Specialist

46190

57970

68510

Call Center Lead

67580

74710

86490

Newest Call Center Specialist jobs

Search Jobs

Customer Service Representative

Client Services Representative

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.