Customer Service Manager in Chicago, IL

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Chicago, IL

62310 - 79980

25th percentile

62310

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

68200

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

79980

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

53320

64790

81530

Senior Customer Service Specialist

49600

57040

64170

Customer Service Specialist

44640

49600

55490

Customer Experience Specialist

46190

57970

68510

Call Center Lead

67580

74710

86490

Call Center Specialist

43090

46810

59210

Newest Customer Service Manager jobs

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