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Senior Customer Service Specialist in Chicago, IL

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Chicago, IL
49105 - 63440
25th percentile
49105
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57035
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
63440
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 61610 68930 79300 Account Manager 53070 64660 81130 Customer Experience Specialist 46055 57645 68015 Customer Service Specialist 44530 49410 55205 Call Center Specialist 42395 46360 58560

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