Customer Service Specialist in Chicago, IL

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Service Specialist in Chicago, IL

44640 - 55490

25th percentile

44640

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

49600

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

55490

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

62310

68200

79980

Account Manager

53320

64790

81530

Senior Customer Service Specialist

49600

57040

64170

Customer Experience Specialist

46190

57970

68510

Call Center Lead

67580

74710

86490

Call Center Specialist

43090

46810

59210

Newest Customer Service Specialist jobs

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