Senior Customer Service Specialist in Grand Rapids, MI

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in Grand Rapids, MI

34400 - 44505

25th percentile

34400

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

39560

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

44505

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

43215

47300

55470

Account Manager

36980

44935

56545

Customer Service Specialist

30960

34400

38485

Customer Experience Specialist

32035

40205

47515

Call Center Lead

46870

51815

59985

Call Center Specialist

29885

32465

41065

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