Call Center Specialist in Grand Rapids, MI

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Grand Rapids, MI

29885 - 41280

25th percentile

29885

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

32680

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

41280

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

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37410

45580

57190

Senior Customer Service Specialist

34615

40205

44720

Customer Experience Specialist

32465

40635

47945

Customer Service Specialist

31390

34830

38915

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