Customer Service Manager in Grand Rapids, MI

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Grand Rapids, MI

43215 - 55470

25th percentile

43215

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

47300

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

55470

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

36980

44935

56545

Senior Customer Service Specialist

34400

39560

44505

Customer Service Specialist

30960

34400

38485

Customer Experience Specialist

32035

40205

47515

Call Center Lead

46870

51815

59985

Call Center Specialist

29885

32465

41065

Newest Customer Service Manager jobs

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