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Customer Service Manager in Grand Rapids, MI

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Grand Rapids, MI
43430 - 55900
25th percentile
43430
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
48590
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
55900
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 37410 45580 57190 Senior Customer Service Specialist 34615 40205 44720 Customer Experience Specialist 32465 40635 47945 Customer Service Specialist 31390 34830 38915 Call Center Specialist 29885 32680 41280

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