Customer Service Specialist in Grand Rapids, MI

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Service Specialist in Grand Rapids, MI

30960 - 38485

25th percentile

30960

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

34400

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

38485

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

43215

47300

55470

Account Manager

36980

44935

56545

Senior Customer Service Specialist

34400

39560

44505

Customer Experience Specialist

32035

40205

47515

Call Center Lead

46870

51815

59985

Call Center Specialist

29885

32465

41065

Newest Customer Service Specialist jobs

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Customer Service Representative

Senior Representative, Customer Service - Skilled

Data Entry Specialist

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