Browse jobs Find the right job type for you Explore how we help job seekers Finance and Accounting Technology Marketing and Creative Administrative and Customer Support Legal Preview candidates Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Administrative and Customer Support Legal Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2025 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Diversity and inclusion Browse jobs Find your next hire Our locations

Customer Experience Specialist in Grand Rapids, MI

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

Looking for a customer experience specialist or a customer experience specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can help you with your customer experience specialist staffing needs.
Salary for Customer Experience Specialist in Grand Rapids, MI
32465 - 47945
25th percentile
32465
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
40635
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
47945
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 43430 48590 55900 Account Manager 37410 45580 57190 Senior Customer Service Specialist 34615 40205 44720 Customer Service Specialist 31390 34830 38915 Call Center Specialist 29885 32680 41280

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology. Find your next hire