Call Center Lead in San Francisco, CA

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Microsoft Excel

Spreadsheets

CRM

Microsoft Word

Microsoft Outlook

Customer Service

Training

Sales

Procedures

Operations

Salary for Call Center Lead in San Francisco, CA

73575 - 94163

25th percentile

73575

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

81338

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

94163

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

67838

74250

87075

Account Manager

58050

70538

88763

Senior Customer Service Specialist

54000

62100

69863

Customer Service Specialist

48600

54000

60413

Customer Experience Specialist

50288

63113

74588

Call Center Specialist

46913

50963

64463

Newest Call Center Lead jobs

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Field Operations Supervisor

Client Services Manager

Interactive Marketing Manager

Billing Supervisor/Manager

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