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Senior Customer Service Specialist in San Francisco, CA

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in San Francisco, CA
54338 - 70200
25th percentile
54338
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
63113
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
70200
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 68175 76275 87750 Account Manager 58725 71550 89775 Customer Experience Specialist 50963 63788 75263 Customer Service Specialist 49275 54675 61088 Call Center Specialist 46913 51300 64800

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