Customer Experience Specialist in San Francisco, CA

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

Looking for a customer experience specialist or a customer experience specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can help you with your customer experience specialist staffing needs.

Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Experience Specialist in San Francisco, CA

50288 - 74588

25th percentile

50288

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

63113

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

74588

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

67838

74250

87075

Account Manager

58050

70538

88763

Senior Customer Service Specialist

54000

62100

69863

Customer Service Specialist

48600

54000

60413

Call Center Lead

73575

81338

94163

Call Center Specialist

46913

50963

64463

Newest Customer Experience Specialist jobs

Search Jobs

Customer Experience Specialist

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.