Customer Service Manager in San Francisco, CA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in San Francisco, CA

67838 - 87075

25th percentile

67838

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

74250

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

87075

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

58050

70538

88763

Senior Customer Service Specialist

54000

62100

69863

Customer Service Specialist

48600

54000

60413

Customer Experience Specialist

50288

63113

74588

Call Center Lead

73575

81338

94163

Call Center Specialist

46913

50963

64463

Newest Customer Service Manager jobs

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