2025 Administrative and Customer Service Salaries and Hiring Trends

Companies seek administrative and customer support candidates with strong technology skills who can use emerging tools like AI to improve customer service, streamline routine tasks and automate reporting that aids decision making throughout the business. Managers are also upskilling workers, hiring additional permanent staff and engaging contract professionals to help close skills gaps.

Talent shortages and added responsibilities, among other factors, are contributing to pockets of higher compensation increases. Offering competitive benefits and, especially, work flexibility also helps organizations attract skilled talent.

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Enter your city to localize national average salaries. Starting salaries can vary greatly depending on a professional’s skills and experience, the company’s size and industry, and demand for the role.

Administrative

Office Services

Data Entry

Customer Service/Call Center

Position Title

25th Percentile

50th Percentile

75th Percentile

Senior Executive Assistant

75250

81500

93750

Executive Assistant

56000

67750

85500

Senior Administrative Assistant

46750

52000

59500

Administrative Assistant

41250

45500

51750

Entry-Level Administrative Assistant

37500

40500

42750

Administrative Project Manager

66500

81250

95500

Project Assistant/Coordinator

38000

45250

49250

Office Manager

54250

60250

65750

Front Desk Coordinator

36750

39250

43000

Receptionist

36000

38000

40750

Legal Administrative Assistant

40750

45500

49000

Sales Assistant

40250

43250

48250

Marketing Assistant

39750

44250

51000

Property Management Assistant

39500

43500

49250

25th Percentile

The candidate is new to the role and building the needed skills, experience and autonomy.

50th Percentile

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th Percentile

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Salary and Hiring Trends in Administrative and Customer Support

Hiring outlook, challenges

Competition is strong for administrative and executive assistants. Companies also need data entry professionals to help with technology migrations and systems updates. In customer support, employers seek tech-savvy professionals who can use AI, chatbots and other advanced technologies to meet the evolving needs of customers.

How much should I pay or earn?

Meeting candidate salary expectations Meeting candidate salary expectations

Attracting skilled talent Attracting skilled talent

Finding candidates who align with the company culture Finding candidates who align with the company culture

Hiring fast enough to land top talent Hiring fast enough to land top talent

Salaries are stabilizing, but candidates with in-demand experience can see significant jumps. For jobs that can be done remotely, 59% of managers are willing to increase starting salaries for new hires to work in the office full or part time. Of those, 59% are offering workers up to 20% more pay to come in 4 to 5 days per week.

of administrative and customer support professionals want to work in the office 3 days a week or less. of administrative and customer support professionals want to work in the office 3 days a week or less.

Customer experience Leadership experience Project management AI and automation Customer experience Leadership experience Project management AI and automation

Upskilling
employees Reskilling
employees for
new roles Paying for
professional
certifications Engaging
skilled contract
talent Using managed
services Implementing
mentoring
programs Upskilling
employees Reskilling
employees for
new roles Paying for
professional
certifications Engaging
skilled contract
talent Using managed
services Implementing
mentoring
programs

The hottest administrative and customer support jobs, skills and industries

Account manager

Administrative assistant

Call center specialist

Customer experience specialist

Customer service manager

Executive assistant

Front desk coordinator

Office manager

Senior order entry specialist

Certified administrative professional (CAP)

Certified customer service professional (CCSP)

CRM software

ERP software

Excel (advanced)

Microsoft 365

Social media

Business services

Construction

Education

Government

Healthcare

Hospitality

Nonprofit

Professional services

Technology

Administrative (e.g., executive assistant) Administrative (e.g., executive assistant)

Customer service/call centers Customer service/call centers

Office services Office services

Management (e.g., office manager) Management (e.g., office manager)

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Hiring managers: Need more insights? Schedule a Salary Guide walk-through

The salary benchmarks listed in the Salary Guide From Robert Half are the result of a rigorous, multistep process to ensure our projections accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary ranges. Learn more about our methodology.

The salaries listed in the salary tables represent starting compensation only, meaning pay for someone new to a company in the position listed. Company size, industry and the availability of remote work options can influence salaries. Our estimates do not include bonuses, benefits or perks. We report salaries in percentiles and ranges, recognizing that professionals join companies at varied experience levels.

Non-salary data referenced in this Salary Guide is based on online surveys developed by Robert Half and conducted by independent research firms. Respondents include hiring managers and workers from small (1-99 employees), midsize (100-999 employees) and large (1,000-plus employees) private, publicly listed and public sector organizations across the United States.