Senior Customer Service Specialist in Greenville, NC

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in Greenville, NC

31800 - 41141

25th percentile

31800

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

36570

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

41141

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

39949

43725

51278

Account Manager

34185

41539

52271

Customer Service Specialist

28620

31800

35576

Customer Experience Specialist

29614

37166

43924

Call Center Lead

43328

47899

55451

Call Center Specialist

27626

30011

37961

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