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Senior Customer Service Specialist in Greenville, NC

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Greenville, NC
33408 - 43160
25th percentile
33408
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
38803
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
43160
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 41915 46895 53950 Account Manager 36105 43990 55195 Customer Experience Specialist 31333 39218 46273 Customer Service Specialist 30295 33615 37558 Call Center Specialist 28843 31540 39840

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