Customer Service Specialist in Greenville, NC

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Service Specialist in Greenville, NC

28620 - 35576

25th percentile

28620

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

31800

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

35576

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

39949

43725

51278

Account Manager

34185

41539

52271

Senior Customer Service Specialist

31800

36570

41141

Customer Experience Specialist

29614

37166

43924

Call Center Lead

43328

47899

55451

Call Center Specialist

27626

30011

37961

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