Customer Service Manager in Greenville, NC

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Greenville, NC

39949 - 51278

25th percentile

39949

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

43725

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

51278

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

34185

41539

52271

Senior Customer Service Specialist

31800

36570

41141

Customer Service Specialist

28620

31800

35576

Customer Experience Specialist

29614

37166

43924

Call Center Lead

43328

47899

55451

Call Center Specialist

27626

30011

37961

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