Customer Service Specialist in Harrisburg, PA

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Salary for Customer Service Specialist in Harrisburg, PA
34200 - 42513
25th percentile
34200
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
38000
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
42513
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 47738 52250 61275 Account Manager 40850 49638 62463 Senior Customer Service Specialist 38000 43700 49163 Customer Experience Specialist 35388 44413 52488 Call Center Lead 51775 57238 66263 Call Center Specialist 33013 35863 45363

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