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Customer Service Manager in Harrisburg, PA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Harrisburg, PA
47975 - 61750
25th percentile
47975
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
53675
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
61750
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 41325 50350 63175 Senior Customer Service Specialist 38238 44413 49400 Customer Experience Specialist 35863 44888 52963 Customer Service Specialist 34675 38475 42988 Call Center Specialist 33013 36100 45600

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