Customer Service Manager in Harrisburg, PA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Harrisburg, PA
47738 - 61275
25th percentile
47738
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
52250
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
61275
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 40850 49638 62463 Senior Customer Service Specialist 38000 43700 49163 Customer Service Specialist 34200 38000 42513 Customer Experience Specialist 35388 44413 52488 Call Center Lead 51775 57238 66263 Call Center Specialist 33013 35863 45363

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