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Customer Experience Specialist in Harrisburg, PA

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in Harrisburg, PA
35863 - 52963
25th percentile
35863
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
44888
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
52963
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 47975 53675 61750 Account Manager 41325 50350 63175 Senior Customer Service Specialist 38238 44413 49400 Customer Service Specialist 34675 38475 42988 Call Center Specialist 33013 36100 45600

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