Call Center Lead in Long Island, NY

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in Long Island, NY
68125 - 87188
25th percentile
68125
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
75313
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
87188
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 62813 68750 80625 Account Manager 53750 65313 82188 Senior Customer Service Specialist 50000 57500 64688 Customer Service Specialist 45000 50000 55938 Customer Experience Specialist 46563 58438 69063 Call Center Specialist 43438 47188 59688

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