Customer Service Manager in Long Island, NY

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Long Island, NY
62813 - 80625
25th percentile
62813
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
68750
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
80625
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 53750 65313 82188 Senior Customer Service Specialist 50000 57500 64688 Customer Service Specialist 45000 50000 55938 Customer Experience Specialist 46563 58438 69063 Call Center Lead 68125 75313 87188 Call Center Specialist 43438 47188 59688

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