Call Center Specialist in Long Island, NY

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Long Island, NY
43438 - 59688
25th percentile
43438
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
47188
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
59688
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 62813 68750 80625 Account Manager 53750 65313 82188 Senior Customer Service Specialist 50000 57500 64688 Customer Service Specialist 45000 50000 55938 Customer Experience Specialist 46563 58438 69063 Call Center Lead 68125 75313 87188

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