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Senior Customer Service Specialist in San Diego, CA

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in San Diego, CA
49508 - 63960
25th percentile
49508
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57503
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
63960
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 62115 69495 79950 Account Manager 53505 65190 81795 Customer Experience Specialist 46433 58118 68573 Customer Service Specialist 44895 49815 55658 Call Center Specialist 42743 46740 59040

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