Senior Customer Service Specialist in San Diego, CA

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in San Diego, CA

49200 - 63653

25th percentile

49200

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

56580

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

63653

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

61808

67650

79335

Account Manager

52890

64268

80873

Customer Service Specialist

44280

49200

55043

Customer Experience Specialist

45818

57503

67958

Call Center Lead

67035

74108

85793

Call Center Specialist

42743

46433

58733

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