Customer Service Manager in San Diego, CA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in San Diego, CA

61808 - 79335

25th percentile

61808

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

67650

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

79335

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

52890

64268

80873

Senior Customer Service Specialist

49200

56580

63653

Customer Service Specialist

44280

49200

55043

Customer Experience Specialist

45818

57503

67958

Call Center Lead

67035

74108

85793

Call Center Specialist

42743

46433

58733

Newest Customer Service Manager jobs

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