Customer Service Specialist in San Diego, CA

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Service Specialist in San Diego, CA

44280 - 55043

25th percentile

44280

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

49200

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

55043

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

61808

67650

79335

Account Manager

52890

64268

80873

Senior Customer Service Specialist

49200

56580

63653

Customer Experience Specialist

45818

57503

67958

Call Center Lead

67035

74108

85793

Call Center Specialist

42743

46433

58733

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