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Senior Customer Service Specialist in Los Angeles, CA

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Los Angeles, CA
52728 - 68120
25th percentile
52728
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
61243
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
68120
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 66155 74015 85150 Account Manager 56985 69430 87115 Customer Experience Specialist 49453 61898 73033 Customer Service Specialist 47815 53055 59278 Call Center Specialist 45523 49780 62880

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