Customer Service Specialist in Los Angeles, CA

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Service Specialist in Los Angeles, CA

47160 - 58623

25th percentile

47160

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

52400

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

58623

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

65828

72050

84495

Account Manager

56330

68448

86133

Senior Customer Service Specialist

52400

60260

67793

Customer Experience Specialist

48798

61243

72378

Call Center Lead

71395

78928

91373

Call Center Specialist

45523

49453

62553

Newest Customer Service Specialist jobs

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