Customer Service Manager in Los Angeles, CA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Los Angeles, CA

65828 - 84495

25th percentile

65828

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

72050

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

84495

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

56330

68448

86133

Senior Customer Service Specialist

52400

60260

67793

Customer Service Specialist

47160

52400

58623

Customer Experience Specialist

48798

61243

72378

Call Center Lead

71395

78928

91373

Call Center Specialist

45523

49453

62553

Newest Customer Service Manager jobs

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Customer Service Rep.

Customer Service Coordinator

Human Resource Manager

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