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Senior Customer Service Specialist in Hartford, CT

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Hartford, CT
45281 - 58500
25th percentile
45281
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
52594
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
58500
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 56813 63563 73125 Account Manager 48938 59625 74813 Customer Experience Specialist 42469 53156 62719 Customer Service Specialist 41063 45563 50906 Call Center Specialist 39094 42750 54000

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