Customer Service Manager in Hartford, CT

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Hartford, CT

57285 - 73530

25th percentile

57285

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

62700

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

73530

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

49020

59565

74955

Senior Customer Service Specialist

45600

52440

58995

Customer Service Specialist

41040

45600

51015

Customer Experience Specialist

42465

53295

62985

Call Center Lead

62130

68685

79515

Call Center Specialist

39615

43035

54435

Newest Customer Service Manager jobs

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Account Manager (Commercial Lines)

Customer Service Specialist/ Order Entry

Property Administrator

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