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Customer Service Manager in Hartford, CT

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Hartford, CT
56813 - 73125
25th percentile
56813
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
63563
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
73125
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 48938 59625 74813 Senior Customer Service Specialist 45281 52594 58500 Customer Experience Specialist 42469 53156 62719 Customer Service Specialist 41063 45563 50906 Call Center Specialist 39094 42750 54000

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