Senior Customer Service Specialist in Columbus, OH

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in Columbus, OH

39200 - 50715

25th percentile

39200

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

45080

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

50715

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

49245

53900

63210

Account Manager

42140

51205

64435

Customer Service Specialist

35280

39200

43855

Customer Experience Specialist

36505

45815

54145

Call Center Lead

53410

59045

68355

Call Center Specialist

34055

36995

46795

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