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Call Center Specialist in Columbus, OH

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Columbus, OH
34055 - 47040
25th percentile
34055
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
37240
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
47040
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 49490 55370 63700 Account Manager 42630 51940 65170 Senior Customer Service Specialist 39445 45815 50960 Customer Experience Specialist 36995 46305 54635 Customer Service Specialist 35770 39690 44345

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