Customer Service Manager in Columbus, OH

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Columbus, OH

49245 - 63210

25th percentile

49245

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

53900

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

63210

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

42140

51205

64435

Senior Customer Service Specialist

39200

45080

50715

Customer Service Specialist

35280

39200

43855

Customer Experience Specialist

36505

45815

54145

Call Center Lead

53410

59045

68355

Call Center Specialist

34055

36995

46795

Newest Customer Service Manager jobs

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