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Customer Service Manager in Columbus, OH

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Columbus, OH
49490 - 63700
25th percentile
49490
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
55370
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
63700
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 42630 51940 65170 Senior Customer Service Specialist 39445 45815 50960 Customer Experience Specialist 36995 46305 54635 Customer Service Specialist 35770 39690 44345 Call Center Specialist 34055 37240 47040

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