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Product Support Specialist in New York, NY

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in New York, NY
68591 - 105446
25th percentile
68591
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
84289
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
105446
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 160729 198266 235804 Cable/Computer Technician 58013 69274 78146 Help Desk Support Manager 114319 140936 157658 Desktop Support Analyst 75075 90773 105446 Help Desk Tier 3 80876 96233 110565 Help Desk Tier 2 63473 79853 89408 Help Desk Tier 1 55283 66885 74734

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