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Help Desk Tier 2 in New York, NY

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in New York, NY
63473 - 89408
25th percentile
63473
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
79853
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
89408
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 160729 198266 235804 Cable/Computer Technician 58013 69274 78146 Help Desk Support Manager 114319 140936 157658 Desktop Support Analyst 75075 90773 105446 Product Support Specialist 68591 84289 105446 Help Desk Tier 3 80876 96233 110565 Help Desk Tier 1 55283 66885 74734

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