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Help Desk Tier 3 in New York, NY

Help Desk Tier 3 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and professional certifications such as the HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDI-CSA) or CompTIA Server+.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that Tiers 1 and 2 help desk professionals have been unable to resolve Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution

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Salary for Help Desk Tier 3 in New York, NY
80876 - 110565
25th percentile
80876
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
96233
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
110565
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 160729 198266 235804 Cable/Computer Technician 58013 69274 78146 Help Desk Support Manager 114319 140936 157658 Desktop Support Analyst 75075 90773 105446 Product Support Specialist 68591 84289 105446 Help Desk Tier 2 63473 79853 89408 Help Desk Tier 1 55283 66885 74734

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