Product Support Specialist in Lexington, KY

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

Looking for a product support specialist or a product support specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your product support specialist recruitment needs.
Salary for Product Support Specialist in Lexington, KY
46230 - 71070
25th percentile
46230
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
56810
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
71070
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 108330 133630 158930 Cable/Computer Technician 39100 46690 52670 Help Desk Support Manager 77050 94990 106260 Desktop Support Analyst 50600 61180 71070 Help Desk Tier 3 54510 64860 74520 Help Desk Tier 2 42780 53820 60260 Help Desk Tier 1 37260 45080 50370
Tell us about the position
Permanent Placement Contract Talent
Contact information