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Help Desk Support Manager in Lexington, KY

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Lexington, KY
77050 - 106260
25th percentile
77050
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
94990
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
106260
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 108330 133630 158930 Cable/Computer Technician 39100 46690 52670 Desktop Support Analyst 50600 61180 71070 Product Support Specialist 46230 56810 71070 Help Desk Tier 3 54510 64860 74520 Help Desk Tier 2 42780 53820 60260 Help Desk Tier 1 37260 45080 50370

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