IT Operations Manager in Lexington, KY

IT Operations Manager Job Description

IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued.

Typical IT operations manager duties include:

Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations

Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement

Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes

Negotiating, writing, and reporting on internal and external service-level agreements

Looking for an IT operations manager or an IT operations manager job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your IT operations manager recruitment needs.

Salary for IT Operations Manager in Lexington, KY

108330 - 158930

25th percentile

108330

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

133630

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

158930

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Cable/Computer Technician

39100

46690

52670

Help Desk Support Manager

77050

94990

106260

Desktop Support Analyst

50600

61180

71070

Product Support Specialist

46230

56810

71070

Help Desk Tier 3

54510

64860

74520

Help Desk Tier 2

42780

53820

60260

Help Desk Tier 1

37260

45080

50370

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.

Find your next hire