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Product Support Specialist in Knoxville, TN

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Knoxville, TN
44723 - 68753
25th percentile
44723
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
54958
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
68753
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 104798 129273 153748 Cable/Computer Technician 37825 45168 50953 Help Desk Support Manager 74538 91893 102795 Desktop Support Analyst 48950 59185 68753 Help Desk Tier 3 52733 62745 72090 Help Desk Tier 2 41385 52065 58295 Help Desk Tier 1 36045 43610 48728

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